Category: Operations

Executive Assistant to Chief Executive Officer

Title: Executive Assistant to Chief Executive Officer
Location: Lewisville, TX, 75067
Benefits Offered: 401K, Dental, Medical
Employment Type: Full-Time

The Executive Assistant will be responsible as the primary support for the Chief Executive Officer to help achieve his performance goals and fulfill the vision of success for this innovative and fast-growing mortgage and insurance company. The ideal candidate is one who can be trusted to exercise excellent judgment as well as maintain confidentiality of sensitive company information, decisions, and financial documents. He/She must have had extensive prior experience in a similar role and thrives in a dynamic, fast-paced environment. This position is well-suited for a person who is a strategic thinker, honest, and hard working. You will be welcomed by a supportive CEO and collaborative team who will help you achieve your goals and take-on unique, challenging, and rewarding opportunities.

Primary Responsibilities

  • Act as the primary assistant to the CEO and assume responsibility for a wide range of delegated tasks, including client relations management tasks such as e-delivery of referral gift cards and follow-up, organizing customer documentation, and/or filing company bills.
  • Organize and direct information flow to and from the CEO in a timely and accurate manner that consistently reflects our commitment to responsiveness and excellence.
  • Support the CEO in facilitation of strategic projects and new initiatives–support his creative vision as keep to definable tasks and objectives to reach goals within manageable timelines.
  • Manage the CEO’s schedule with the ability to properly prioritize strategic and tactical work, including daily meetings to go over his agenda and prioritize urgent requests.
  • Set up a system for and assist with email filtering, including responding to a range of internal and external company communications, including a detailed and complete calendar of phone and in-person meetings, as advised by the CEO.
  • Collaborate with all company departments to advance the priorities of the CEO
  • Organize and monitor staff development and training
  • Schedule Quarterly reviews and facilitate collecting data for the 1st set of Performance Reviews conducted by CEO (when he serves as the Employee’s Supervisor)
  • Gather and summarize information for presentations and communications
  • Oversight of one renovation property project and one sale of a commercial building, as advised by CEO

Desired Competencies

  • Possess impeccable communication skills with an exceptional eye for detail
  • Exude a positive personality and remain calm and constructive in difficult situations
  • Offer creative solutions to business challenges
  • Demonstrate trustworthiness and commitment to the CEO
  • Proven ability to maintain confidentiality of sensitive company information, decisions, and financials
  • 5 years or more of previous high-level business administration experience
  • Highly organized with advanced proficiency in MS Office applications
  • Experience performing a range of administrative tasks
  • Physically capable of a variety of duties including but not limited to repeated lifting of 30 pounds or more, and extended amounts of physical activity and talking

Compensation
This is a full-time salaried position. Starting salary is commensurate with experience and benefits include paid time-off, paid holidays, company medical, dental, and 401k plans.

Production and Sales Manager

Title: Production and Sales Manager
Location: Lewisville, TX, 75067
Benefits Offered: 401K, Dental, Medical
Employment Type: Full-Time

Growing Mortgage Banker (Global Home Finance), in business since 2007, is hiring for a Manager of Production and Sales. This experienced, focused, and driven person will directly supervise a rapidly growing staff of about 12 Loan Officers, and 4 Licensed Insurance Agent(s) /Customer Service Agent(s).

This energized individual will carry out supervisory responsibilities in accordance with Global Home Finance Inc.’s policies and applicable laws. Responsibilities include making sure production goals are met, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Under the direction of the Chief Executive Officer, the Manager of Production and Sales (Manager) manages the for-profit business operations of Global Home Finance and Global Home Insurance Services. The Manager is responsible for ensuring that Global Home Loan Officers, Insurance Agents, and CSRs provide excellent quality service to our customers to maximize branch profits. The Manager anticipates and prepares for the continued growth, makes sure that the positions are adequately staffed and personnel are well-trained to achieve Global Home Finance objectives.

The Manager directly supervises a rapidly growing staff of up to 12-15 Loan Officers, Licensed Insurance Agent(s), and Customer Service Agent(s). Carries out supervisory responsibilities in accordance with the Global Home Finance’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Duties and Responsibilities

  • Manage, direct and develop the sales and production departments
  • Set department objectives and review, assess and report ongoing performance
  • Effectively and efficiently manage the daily/weekly/monthly/quarterly sales targets
  • Drive Global Home Finance profitability goals by ensuring loan mortgage processing and closing objectives are accomplished in a timely and cost-effective manner
  • Manage and lead the production department, ensuring adequate staffing levels, managing time off allowances, assist with recruitment, training, development, appraisal, attendance, disciplinary issues, safety and department supervision
  • Recruit, hire and train personnel
  • Motivate staff to achieve maximum production levels; conducts performance reviews and documents employee files according to Global Home Finance and Global Home Insurance Services policies
  • Monitor quality of loans originated by Loan Officers and ensures they are within Global Home Finance policy guidelines
  • Oversee performance and communicates goals and policy changes on a regular basis to personnel
  • Generate new business through contacts with builders, developers and realtors to expand market share
  • Ensure all functions are in complete compliance with federal, state, regulatory, and Global Home Finance policy and procedures
  • Maintain a professional image and adheres to standards consistent with company policies and procedures
  • Market and promote Global Home Insurance Services products
  • Originate loans and takes complete and accurate loan applications
  • Manage, coach and develop a high performing leadership team that meets targets while driving efficiency, quality and safety objectives
  • Work as part of the leadership team, attending meetings, supporting customer visits and assisting with internal and external audits
  • Prioritize and meet deadlines
  • Respond to common inquiries or complaints from customers, co-workers or vendors and regulatory agencies
  • Write routine correspondence and communicate effectively and tactfully, orally and in writing with employees, customers, vendors and GHF colleagues
  • Other duties as assigned by the CEO

Desired Competencies

  • Bachelor’s degree from four-year College or university; or six to eight years related experience and/or training; or equivalent combination of education and experience.
  • State specific licenses for loan origination, if applicable.
  • 2-3 years of relevant experience in the field of mortgage operations and/or underwriting
  • Must have 2-3 years of supervisory/managerial position which includes, evaluating performance, hiring, training and development
  • Previous work in client relations, required
  • Sales and marketing experience, required
  • Ability to effectively use verbal and written communication to coordinate efforts with cross- functional teams
  • A background with varied loan products such as FHA & VA is a plus
  • Ability to prioritize and meet deadlines
  • Ability to respond to common inquiries or complaints from customers, co-workers or vendors and regulatory agencies
  • Ability to write routine correspondence and communicate effectively and tactfully, orally and in writing with employees, colleagues, customers, vendors and GHF Management

Benefit Conditions

  • Only full-time employees eligible

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Referral program